Documentary following life at the Rio Park hotel in the Spanish resort for the staff and the holiday-makers to whom they cater. The first edition sees the staff ready to welcome thousands of Brits, but no sooner have they started than there is a problem when the lifts break down and they race to get them repaired.

Sharon on reception has pulled the short straw as three flightloads of Brits are expected at the same time, and to make matters worse there is a problem with the booking system. Five friends from Norfolk have arrived for some much-needed fun in the sun and hotel entertainer Tom is poolside to offer them a game of Human Target

The staff at the Rio Park and its sister hotel the Flamingo Oasis are gearing up to go the extra mile for their guests on gala dinner night. For hospitality manager Nelson and his team of chefs it's a chance to showcase their culinary skills, but will the Brits just want beer and bangers and mash

Managers at the Rio Park in Benidorm have clocked off for a bank holiday, so it's a great opportunity for junior staff to prove themselves. Abi is in charge on reception, looking after new team member Raquel and dealing with a tech malfunction. Sadly, the Spanish sun has gone AWOL, so lifeguard Daniel is left out in the rain until lovebirds Andy and Mandy, who have been coming to Benidorm for 40 years, rock up for a swimming lesson. When the sun finally makes an appearance, hotel regulars Roger and Sue are there to make the most of it, and they're also celebrating a very special occasion — their 51st wedding anniversary. Italian Night in the restaurant goes down a treat with pasta galore, even if some guests don't know that meatballs are Italian… And entertainment manager David has to step in as stage manager when a member of staff gets injured. The trouble is that he hasn't done it for quite a few years — but the show must go on!

Staff are gearing up for a weekend of fun and screams as Halloween arrives. At the Flamingo, Michael is on reception with a busy day of checking in guests, while the maintenance team deals with a burst pipe. Entertainment is key to Halloween and Shari is frantically getting the decorations up, while youngster Tom is entertaining the guests

The reception team gear up for a change of pace as a different generation start coming