It's Christmas time and everyone is coming to Colin's Scottish Castle to celebrate the man who gave them everything at Whitbury Newtown Leisure Centre. Laura tells the story about one Christmas holiday that went wrong. Things weren't going well and the staff were trapped in the centre and weren't allowed out until the snow had cleared.

The staff unwillingly go on a Survival and Fitness trip with a vengeful actor on their trail. Meanwhile, a furious Helen believes Gordon is having an affair with Carole.

An 8 minute collection of outtakes/bloopers from Season 4

Brittas reveals himself as an enthusiast for conformity with EEC regulations.