The concierge team welcomes a group of guests to the $40 million dollar Rawson mansion in Rose Bay. The house preparation is demanding, and tensions are brewing among the staff.

Heaven clashes with Salvatore, who storms out. Jasmin is made temporary leader, unites the team, and impresses guests. Alex confirms she'll manage the team for the next stay.

At Sweven estate, Jas struggles with demanding guests, laundry, and leadership. JB calls Alex about slipping standards, angering Jas for undermining her.

CEO Alex sends Grace to help, impressing guests and the team. Nicole's mistake is criticized, while Grace is praised. Later, Nicole and Chef Matt share a kiss.