Leanne Bell becomes an air hostess, and Luton duty manager Alan Derbyshire prepares to receive a donor kidney from his wife Gill. Supervisor Kwasi Addai turns a deaf ear to the pleas of a passenger who arrives late and misses his check-in, while high-spirited women bound for Palma cause a stir.

Several women cause a commotion while celebrating a retirement, a man refuses to fly without his treasured viola and a member of the ground crew gets the chance to join the cabin crew.

Siobhan has a hard time in Liverpool sorting out a family on a delayed flight who have missed their connection to Belfast, while passengers at Luton learn their flight has been postponed for two days by a freak snowfall in Athens. Duty manager Alan Darbyshire hears good news about his kidney transplant and easyJet owner Stelios looks forward to the announcement of his company's first year of trading on the stock market.