1. Tenants turned my family home into a cannabis farm
The team investigate fake tenants who turned a home into a cannabis farm. And the pet microchipping database that could make it harder to track down your missing furry friend.
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44min
April 14, 2025
2. Water bills are going up, but what’s it all being spent on?
The team meet residents furious at water bills increasing by 47 per cent. And the energy company that incorrectly charged an 82-year-old nearly £3,000 on her winter bills.
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44min
April 15, 2025
3. My conservatory roof shattered, but no-one’s taking responsibility
The team help one family who narrowly escaped when their conservatory roof shattered and ask who should foot the bill.
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44min
April 16, 2025
4. I paid for a smartphone but received a lump of clay
The team help people stuck with paying a monthly contract for smartphones that were never delivered. And the SUV drivers left fearing for their safety when the cars developed a fault.
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44min
April 17, 2025
5. Timeshare nightmare
The team help a couple who paid thousands to terminate their timeshare membership. As another suspicious operator offers to help, the team are there to challenge his claims.
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44min
April 18, 2025
6. I cancelled my card, but scammers kept spending
The team investigate the mysterious transactions made via mobile phone payments – even after the customer had cancelled their bank card.
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44min
April 21, 2025
7. Brazen car scam caught on camera
The team expose a shocking trick caught on camera during a private car sale that’s left some drivers thousands of pounds out of pocket.
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44min
April 22, 2025
8. Nail glue took my daughter’s skin off
The team investigate the case of a girl who suffered severe burns after using a nail glue she bought online and expose the other products that pose a risk.
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44min
April 23, 2025
9. Super-scam cost me nearly £500,000
How a grandmother was groomed into cashing in her entire pension. Even her own family and the police couldn’t break the spell.
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44min
April 24, 2025
10. Dream holiday left me with gastric infection
The team investigate the cases of holidaymakers left suffering from debilitating gastric illnesses after a luxury five-star trip to Cape Verde.
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44min
April 25, 2025
11. Addicted to shopping app
The team investigate the shopping app that one woman found so addictive, she asked her bank to cancel her cards in order to stop her spending.
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44min
April 28, 2025
12. Fire safety upgrades – who should foot the bill?
The team take on the case of residents who were billed by their managing agent for fire safety upgrades to their front doors.
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44min
April 29, 2025
13. Gift experience voucher left me £200 out of pocket
The team reveal the gift voucher blunders that left one customer with only two theme park tickets for her family of six.
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44min
April 30, 2025
14. Scammer posed as my mum – while she sat next to me
How a scammer took over one woman’s WhatsApp account in a bid to defraud her friends and family.
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44min
May 1, 2025
15. Luxury resort turned out to be a building site
The team investigate the cases of holidaymakers who say their relaxing breaks were ruined by noisy building work.
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44min
May 2, 2025
16. New home knotweed no-one told us about
The team investigate who is responsible for the costly surprise of knotweed facing one couple when they bought their dream home.
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43min
November 10, 2025
17. £1,000 to send a parcel
How sending a parcel cost one man more than £1,000 because the courier said he got the measurements wrong.
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43min
November 11, 2025
18. I had to do the maths to prove my energy company wrong
The team investigate who is responsible for the mystery cracks in laptop screens that left a trail of angry customers.
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43min
November 12, 2025
19. I took out a family trust to protect my kids, but now I regret it
The families unravelling the family trusts set up decades ago to protect an inheritance, but which are now proving complex and costly.
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43min
November 13, 2025
20. My holiday was cancelled at hotel check-in
The team investigate the cases of holidaymakers left stranded when their travel company went bust, even though it appeared to be ATOL-protected.
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44min
November 14, 2025
21. Insurer says I’m wrong about having cancer
The team investigate the life insurance policies that have left some customers in the lurch, including the woman whose insurer doesn’t accept she has cancer.
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44min
November 17, 2025
22. Broadband firm has trapped my car with a telegraph pole
The team take on the case of the homeowner who claims a broadband company installed a new telegraph pole without warning, which left their car stuck in the lane behind their home.
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44min
November 18, 2025
23. The Scottish lodge I invested in didn’t exist
The investment scheme that went wrong, after nearly 200 victims believed they were buying a holiday lodge connected to a well-known brand.
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44min
November 19, 2025
24. Excluded from cheap energy tariffs because of where I live
The team take on the case of electric vehicle drivers who say their energy provider couldn’t connect them to the best tariffs because of where they live.
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44min
November 20, 2025
25. Our holiday was not as advertised
The team investigate the cases of holidaymakers who say the reality of their trips was far from what was advertised by the travel company.
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44min
November 21, 2025
26. Scammers used our street to open fake accounts
In the first of five special episodes for BBC Scam Safe week, the team investigate the fake bank accounts all registered in one Cheshire street.
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44min
November 24, 2025
27. AI romance scammer broke my heart
In another special episode for BBC Scam Safe week, the team hear the incredible story of one Edinburgh woman left devastated when an online romance turned out to be a scam.
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44min
November 25, 2025
28. Help! Is my online job a scam?
A viewer contacts the team after suspecting the online task work he’s been completing could be a scam.
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44min
November 26, 2025
29. I was part of the world’s largest scam
A victim of a huge international investment scam network meets one of the investigative journalists who uncovered it.
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44min
November 27, 2025
30. Fake Michael Jackson brought bailiffs to my door
A man whose home address is hijacked by a fraudster using the name Michael Jackson receives traffic fines and a visit from a bailiff but says the authorities won’t help.