Call handler Laura offers life saving advice to a panicked 999 caller, the call makes such a deep impact that she decides on the spot to change the direction of her life.

As senior paramedic Rich waits for his first job, he comments on the increase in homelessness in Greater Manchester. A category one response is needed for a man lying unconscious on the street because it is believed he has taken synthetic cannabis.

Doctor Ian and paramedic Nikki see the human consequences of youth violence when they attend a 13-year-old who has been stabbed and two young men who’ve been shot.

North West Ambulance Service faces the pressure of the busiest day of the winter so far with an overwhelming volume of calls and severe delays handing over patients in hospital.

Joining ambulance crews in Greater Manchester as they tackle the freezing winter conditions. Advanced paramedic Jon treats a homeless man who has spent the night in a van.

Following ambulance teams attending to the 1.4 million people of Merseyside on St Patrick's Day weekend.

The control room team feel the pressure on a busy night as they receive calls concerning a cocaine binge, a traffic collision and an accident involving a cherry picker.

North West Ambulance Service mobilises extra resources as thousands of visitors arrive in Liverpool for the Grand National.

A burglar has injured himself while trying to escape from a house he was burgling. As Kirsten arrives to support the crews already at scene, she finds he is in agony with a nasty open fracture to his leg.

A man found slumped in his car in the city centre turns on the good samaritan who called an ambulance for him, leaving the caller needing emergency hospital treatment.

Call handler Brogan has to guide one caller through the process of performing lifesaving CPR while they wait for an ambulance to arrive.