At the five star Forumonto Hotel, Toko Amano (Mariya Nishiuchi) works as a rookie concierge. Her senior concierge is Kazuma Honjo (Shohei Miura) and the general manager is Ryusuke Washio (Katsunori Takahashi). They are friendly and restrained with the customers at the Forumonto Hotel. Whenever problems occur, the various departments at the hotel work together to place a smile on the customer's face.